Shipping policy

At Homezee, we are committed to delivering your orders in a timely and efficient manner. Below, you'll find all the details regarding our shipping process.

Do you offer free shipping?

Yes! We offer free standard shipping Australia-wide on orders over $50.

However, due to courier limitations, a small number of remote or regional postcodes are excluded from our free shipping zones. If your postcode falls outside this area, feel free to contact us at hello@homezee.com.au — we’ll be happy to provide a personalised shipping quote and find the best delivery option for your location.

At Homezee, we’re committed to fair, transparent pricing, and we’ll always notify you of any additional shipping costs before processing your order.

Excluded postcodes: 6100-6800; 0800-0999; 4700-4899; 5200-5800

Where are items located?

Homezee is proudly based in Melbourne, and most of our products are stocked and dispatched from our Melbourne warehouse. At Homezee, we prioritise efficiency, quality, and reliability—so you can enjoy a smooth and satisfying shopping experience.

How long does shipping take?

For in-stock items, we aim to dispatch your order within 1–3 business days from the date of purchase. Once your order has been dispatched, delivery typically takes 2–8 business days. Please note that external factors such as public holidays, severe weather, or courier delays may occasionally affect shipping times.

You can view the estimated delivery time through our courier's tracking page. Your tracking number will be provided as soon as your parcel has been dispatched.

What shipping information do you need?

To ensure a smooth delivery, please provide accurate and complete shipping details at the time of purchase.

Kindly note that we are unable to deliver to PO Boxes.

If you need to update your address after placing an order, please contact us as soon as possible at hello@homezee.com.au. If your order has already been dispatched, you may need to reach out to the courier directly to arrange a redirection.

Authority to Leave (ATL) & Delivery Responsibility

Couriers may deliver your parcel without requiring a signature if they deem the location safe. This may include areas such as apartment lobbies, doorsteps, or accessible communal spaces.

Please note that Authority to Leave is determined at the courier’s discretion. If your delivery address is within a gated or secured area, ensure that access instructions are provided clearly to prevent failed deliveries or returned packages.

We highly recommend selecting a delivery address where someone will be available to receive the parcel. Once a package is marked as delivered under ATL, we are not liable for any lost, missing, or stolen items.

Responsibility for the parcel transfers to the recipient once delivery is confirmed by the courier. In the event of a missing package, claims must be submitted directly with the courier. We’re happy to support you by sharing tracking information, courier contact details, and any available proof of delivery.

Ensuring a Safe and Successful Delivery

Once your order is confirmed as delivered by the courier, responsibility for the package rests with the customer. We are not responsible for items that are lost, stolen, or go missing after delivery.

To help ensure a smooth delivery experience:

• Use a secure delivery location where someone is available to receive the parcel, or consider an alternative safe drop-off point.

• Track your delivery using the tracking link provided to anticipate its arrival.

• For apartments or shared buildings, check with neighbours, building managers, or shared mailrooms if you’re unable to find your parcel.

If your tracking shows "delivered" but you cannot locate your package:

• Check with neighbours or building staff and look around any safe areas it may have been placed.

• Contact our team if you need help lodging a claim with the courier.

While we are unable to replace orders that have been marked as delivered, we’re here to assist with documentation and help guide you through the next steps.

Can I cancel my order?

Once an order is processed, the purchaser has committed to the sale and declares that all information entered (including the shipping address) is correct. We are strictly unable to cancel, stop or reverse an order from being dispatched.

If you wish to cancel an order before the order has been processed, please email us at hello@homezee.com.au within 4 hours after the order is placed, quoting your order reference number. Please note, the customer must bear the processing fees charged to Homezee by the payment gateway for handling the funds related to the order.

Can I cancel my order after it has been dispatched?

Once an order has been dispatched, it can no longer be cancelled. However, we can assist with a return.

We will attempt to recall the parcel (return to sender) with the courier, but please note this is not guaranteed as it depends on the courier’s handling process.

• If the recall is successful:
  We will process a refund to your original payment method, minus a 15% restocking fee to cover initial shipping and handling costs.

• If the recall is unsuccessful and the item is delivered:
  You will need to proceed with a standard return. In this case:

  • Return shipping cost will be the customer’s responsibility

  • A 15% restocking fee will apply

We will assist by providing a return label and arranging a courier pickup to make the process as smooth as possible.

If you need help with a return, please contact us at hello@homezee.com.au with your order number.

Do you offer express shipping?

Yes, we offer express shipping on select products for an additional fee. If you're interested in this option, please email us at hello@homezee.com.au with your name, location, and the product you're enquiring about. We’ll be happy to check availability and provide a quote.

How will I know when my order has been dispatched?

Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow its journey to your doorstep.

Can I pick up my order?

Unfortunately, we do not offer a pick-up service at this time. All orders are dispatched via our trusted courier partners.