Discover more in our FAQ
Have a question or comment? Don't be shy: please email us at hello@homezee.com.au
General
What Makes Homezee Lamps Different?
What Makes Homezee Lamps Different?
Homezee is a Melbourne-based lighting studio designed to impress and priced to love. We believe that high-quality designer lamps shouldn’t cost a fortune — our mission is to bring beautifully crafted lighting into everyday life.
Our lamps combine retro charm, designer flair, and cozy vibes. Inspired by Bauhaus, Japandi, and mid-century design, they create warm ambient lighting that supports the anti-big-light movement and transforms any space into a home.
Every piece is built to last, meeting Australian safety standards and carrying RCM certification. We back our quality with a 2-year warranty — double the industry standard — because we’re confident in our craftsmanship. And with our 30-day no-questions-asked return policy, you can shop without concern.
At Homezee, we believe everyone deserves cozy vibes, ambient warmth, and great design — lighting that feels at home, in your home.
How do I contact Homezee?
How do I contact Homezee?
Our customer services team are available Monday to Friday from 9am until 5pm. If you have any questions, please get in touch: Email: hello@homezee.com.au
Do your lamps meet Australian safety standards?
Do your lamps meet Australian safety standards?
Absolutely. All Homezee lamps are RCM certified and meet Australian safety standards, so you can shop with confidence.
What warranty do you provide?
What warranty do you provide?
Every Homezee lamp comes with a 2-year warranty covering manufacturing defects.
Do you offer a trade discount?
Do you offer a trade discount?
Yes we do, please email us at hello@homezee.com.au and include your full name, business name, ABN, mobile number, website and type of business. One of our team will get back to you as soon as possible.
Do you have a showroom?
Do you have a showroom?
Unfortunately, we are an online only store. We can supply extra images of products and videos (if available) on request. Please contact us at hello@homezee.com.au if you would like more information on our products or require any further assistance.
Ordering
Can you deliver to an Australia Post Parcel Locker or PO Box?
Can you deliver to an Australia Post Parcel Locker or PO Box?
Unfortunately, our courier partners are unable to deliver to Australia Post parcel lockers, PO boxes, or parcel collection points. To ensure smooth delivery, we kindly ask that you provide a residential or business street address when placing your order. If you don’t have access to either, please get in touch with us before ordering and we’ll do our best to find a suitable solution.
What forms of payment are accepted?
What forms of payment are accepted?
We currently accept payments through Visa, MasterCard, American Express, PayPal, Zip Money & AfterPay
Can I cancel my order?
Can I cancel my order?
Once an order is processed, the purchaser has committed to the sale and declares that all information entered (including the shipping address) is correct. We are strictly unable to cancel, stop or reverse an order from being dispatched.
If you wish to cancel an order before the order has been processed, please email us at hello@homezee.com.au within 4 hours after the order is placed, quoting your order reference number. Please note, the customer must bear the processing fees charged to Homezee by the payment gateway for handling the funds related to the order.
Why hasn’t my parcel arrived yet?
Why hasn’t my parcel arrived yet?
We understand waiting can be frustrating. Occasionally, delays can occur during transit due to factors beyond our control. If tracking updates are slow or paused, don’t worry—this is common and doesn’t mean your parcel is lost.
We kindly ask for your patience while the carrier works to deliver your order. Please note that we’re unable to offer refunds or cancellations for orders delayed while in transit.
What should I do if my item arrives damaged/faulty?
What should I do if my item arrives damaged/faulty?
We're here to help. if your item arives damaged or fautly, please contact us wihin 7 days of delivery. Fautly returns are determined at the sole discretion of Homezee.
Send an email to hello@homezee.com.au with a clear description of the issue and supporting photos so our team can assist you promptly.
lmportant: Please do not install any damaged items. For full details on how to lodge a claim, visit our 【Returns & Refunds page】
Do you accept returns or exchanges?
Do you accept returns or exchanges?
30-Day Happiness Guarantee
At Homezee, we want you to love your purchase. That's why we offer a 30-day no-questions-asked return policy.
If for any reason you're not completely satisfied with your order, you can return the product within 30 dayys of delivery for a store credit. Please note:
- ltems must be unused, in their original packaging and in resalable condition.
- The cost of return shipping will be the customer's responsibility, unless the item is faulty or damaged on arrival.
- Please contact our Customer Care Team at hello@homezee.com.au with your order number and request a return. We're here to make things right hassle-free.
Shipping & Delivery
Do you offer free shipping across Australia?
Do you offer free shipping across Australia?
Yes! We offer free shipping Australia-wide (exclude remote areas) on all orders. No hidden costs — the price you see is the final price delivered to your door.
Excluded postcodes: 6100-6800; 0800-0999; 4800-4899; 5200-5800
Can I cancel my order?
Can I cancel my order?
Once an order is processed, the purchaser has committed to the sale and declares that all information entered (including the shipping address) is correct. We are strictly unable to cancel, stop or reverse an order from being dispatched.
If you wish to cancel an order before the order has been processed, please email us at hello@homezee.com.au within 4 hours after the order is placed, quoting your order reference number. Please note, the customer must bear the processing fees charged to Homezee by the payment gateway for handling the funds related to the order.
Where are items located?
Where are items located?
Homezee is proudly based in Melbourne, and most of our products are stocked and dispatched from our Melbourne warehouse. In the rare event an item is temporarily out of stock locally, we’ll seamlessly arrange delivery directly from our trusted manufacturer in China to fulfil your order. At Homezee, we prioritise efficiency, quality, and reliability—so you can enjoy a smooth and satisfying shopping experience.
Why is my postcode excluded from free shipping?
Why is my postcode excluded from free shipping?
At Homezee, we aim to offer free shipping to as many areas across Australia as possible. However, certain remote or regional postcodes may be excluded due to significantly higher delivery costs or limitations from our courier partners.
If your postcode falls outside our free shipping zones, please don’t hesitate to reach out to us at hello@homezee.com.au. We’ll be happy to provide a tailored shipping quote and explore the best possible delivery option for you.
Excluded postcodes:6100-6800; 0800-0999; 4810-4899; 5200-5800
How long does shipping take?
How long does shipping take?
For in-stock items, we aim to dispatch your order within 1–3 business days from the date of purchase. Once your order has been dispatched, delivery typically takes 2–10 business days. Please note that external factors such as public holidays, severe weather, or courier delays may occasionally affect shipping times.
You can view the estimated delivery time through our courier's tracking page. Your tracking number will be provided as soon as your parcel has been dispatched.
Do you offer express shipping?
Do you offer express shipping?
Yes, we offer express shipping on select products for an additional fee. If you're interested in this option, please email us at hello@homezee.com.au with your name, location, and the product you're enquiring about. We’ll be happy to check availability and provide a quote.
How will I know when my order has been dispatched?
How will I know when my order has been dispatched?
Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow its journey to your doorstep.
Can I pick up my order?
Can I pick up my order?
Unfortunately, we do not offer a pick-up service at this time. All orders are dispatched via our trusted courier partners.
Kindly note that we are unable to deliver to PO Boxes or Australia Post Parcel Locker.
Kindly note that we are unable to deliver to PO Boxes or Australia Post Parcel Locker.
If you need to update your address after placing an order, please contact us as soon as possible at hello@homezee.com.au. If your order has already been dispatched, you may need to reach out to the courier directly to arrange a redirection.
Returns & Refunds
Do you accept returns or exchanges?
Do you accept returns or exchanges?
30-Day Happiness Guarantee
At Homezee, we want you to love your purchase. That’s why we offer a 30-day no-questions-asked return policy.
If for any reason you're not completely satisfied with your order, you can return the product within 30 days of delivery for a store credit. Please note:
- Items must be unused, in their original packaging and in resalable condition.
- The cost of return shipping will be the customer’s responsibility, unless the item is faulty or damaged on arrival.
- Please contact our Customer Care Team at hello@homezee.com.au with your order number and request a return. We’re here to make things right – hassle-free.
What should I do if my item arrives damaged/faulty?
What should I do if my item arrives damaged/faulty?
We’re here to help. If your item arrives damaged or faulty, please contact us within 7 days of delivery. Faulty returns are determined at the sole discretion of Homezee.
Send an email to hello@homezee.com.au with a clear description of the issue and supporting photos so our team can assist you promptly.
Important: Please do not install any damaged items. For full details on how to lodge a claim, visit our [Returns & Refunds page].
What if I receive the wrong product?
What if I receive the wrong product?
We’re sorry for the mix-up and any inconvenience caused. If you’ve received the wrong item, please do not install it. Reach out to us right away so we can sort things out quickly.
Email us at hello@homezee.com.au within 2 days of receiving your order. Include your order number, a detailed description of the issue, and photos (if possible) to help us assist you faster.
Before installation, please double-check that your product matches the description and image on our website.
Where can I find your Refunds & Returns policy?
Where can I find your Refunds & Returns policy?
You can find all the details about returns, exchanges, and refunds on our Refunds & Returns page. It outlines the steps and conditions for returning items and requesting a refund.
How do I make a claim?
How do I make a claim?
If you’ve received a damaged or faulty item, please email us with the following:
- Photos of the outer packaging, showing any damage
- Photos of how the item was packed inside the box
- Clear photos or videos of the damage or issue
- Your order number
For warranty claims, please include:
- A copy of your Order Confirmation Email with product details
- An image or video showing the issue (if applicable)
Our Customer Care Team will acknowledge your email within 2–3 business days, and aim to provide a resolution within 5–7 business days. Please allow time for investigation by Homezee, the manufacturer, and delivery partners.
Important: Keep all original packaging. If items need to be returned, they must be packaged as they arrived. If the packaging is damaged, extra care may be needed. Our team can guide you through this.
If your product is confirmed as damaged in transit, we’ll arrange a repair, replacement, or a full refund if the item is unusable and cannot be replaced. For items that are partially damaged but still functional, a partial refund may be offered.
What shipping information do you need?
What shipping information do you need?
To ensure a smooth delivery, please provide accurate and complete shipping details at the time of purchase.
Kindly note that we are unable to deliver to PO Boxes.
If you need to update your address after placing an order, please contact us as soon as possible at hello@homezee.com.au. If your order has already been dispatched, you may need to reach out to the courier directly to arrange a redirection.
