FAQ

30-Day Happiness Guarantee

At Homezee, we want you to love your purchase. That’s why we offer a 30-day no-questions-asked return policy.

If for any reason you're not completely satisfied with your order, you can return the product within 30 days of delivery for a store credit. Please note:

• Items must be unused, in their original packaging and in resalable condition.
• The cost of return shipping will be the customer’s responsibility, unless the item is faulty or damaged on arrival.
• Please contact our Customer Care Team at hello@homezee.com.au with your order number and request a return. We’re here to make things right – hassle-free.

We’re here to help. If your item arrives damaged or faulty, please contact us within 7 days of delivery. Faulty returns are determined at the sole discretion of Homezee.

Send an email to hello@homezee.com.au with a clear description of the issue and supporting photos so our team can assist you promptly.

Important: Please do not install any damaged items. For full details on how to lodge a claim, visit our [Returns & Refunds page].

We’re sorry for the mix-up and any inconvenience caused. If you’ve received the wrong item, please do not install it. Reach out to us right away so we can sort things out quickly.

Email us at hello@homezee.com.au within 2 days of receiving your order. Include your order number, a detailed description of the issue, and photos (if possible) to help us assist you faster.

Before installation, please double-check that your product matches the description and image on our website.

You can find all the details about returns, exchanges, and refunds on our Refunds & Returns page. It outlines the steps and conditions for returning items and requesting a refund.

If you’ve received a damaged or faulty item, please email us with the following:

• Photos of the outer packaging, showing any damage
• Photos of how the item was packed inside the box
• Clear photos or videos of the damage or issue
• Your order number

For warranty claims, please include:

• A copy of your Order Confirmation Email with product details
• An image or video showing the issue (if applicable)

Our Customer Care Team will acknowledge your email within 2–3 business days, and aim to provide a resolution within 5–7 business days. Please allow time for investigation by Homezee, the manufacturer, and delivery partners.

Important: Keep all original packaging. If items need to be returned, they must be packaged as they arrived. If the packaging is damaged, extra care may be needed. Our team can guide you through this.

If your product is confirmed as damaged in transit, we’ll arrange a repair, replacement, or a full refund if the item is unusable and cannot be replaced. For items that are partially damaged but still functional, a partial refund may be offered.

To ensure a smooth delivery, please provide accurate and complete shipping details at the time of purchase.

Kindly note that we are unable to deliver to PO Boxes.

If you need to update your address after placing an order, please contact us as soon as possible at hello@homezee.com.au. If your order has already been dispatched, you may need to reach out to the courier directly to arrange a redirection.